Customer Service Representative

2 weeks ago


Burlington, Ontario, Canada Snuggle Bugz Full time
Job Description

A Retail Sales Advisor is a key member of our team, providing exceptional customer service and product expertise to our friends. They are energetic, upbeat, and friendly, with strong interpersonal skills and the ability to empathize with others.

We are seeking a charismatic and confident individual who can work effectively in a team environment, communicate clearly with colleagues and customers, and possess the ability to understand and execute tasks with minimal supervision.

The ideal candidate will have a proven history of working in retail sales, with experience handling cash transactions, operating Point of Sale (POS) systems, and maintaining accurate records. They will also be comfortable using email programs and social media channels to engage with customers and promote products.

Responsibilities
  • Provide exceptional customer service in person and over the phone
  • Process POS transactions for customers, including sales, inventory lookups, and special orders
  • Maintain accurate records of customer interactions and sales data
  • Assist customers in finding the best products to meet their needs, demonstrating product knowledge and features
  • Receive and stock merchandise, ensuring that the store appears well-organized and visually appealing
  • Maintain cleanliness of the store and customer areas, including bathrooms, kitchen area, sales floor, displays, and backrooms
  • Participate in merchandising and promotional activities to drive sales and engagement
Requirements
  • 1 year of retail sales experience preferred
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Basic computer skills, including email and social media platforms
  • Physical stamina to work on feet for extended periods and lift up to 50 pounds
Benefits
  • $17.25 per hour pay rate
  • 15-20 hours/week part-time schedule
  • On-site parking and store discount benefits
Location

In-person work location available



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