Chief Ecommerce Risk Officer
1 week ago
About the Role
CT Bank is seeking a highly skilled Chief Ecommerce Risk Officer to join its team. The successful candidate will be responsible for improving our ecommerce fraud risk posture by supporting process improvements, training, and fraudulent order detection.
Main Responsibilities
- Collaborate and communicate effectively with cross-functional teams and external partners to achieve ecommerce fraud strategy objectives.
- Lead internal initiatives and pursuits, conduct research as required, and coordinate with management and junior team members to effectively meet expectations.
- Communicate with individuals / groups at all levels of the organization in a professional and competent manner.
- Provide support with ad-hoc data analysis exercises to identify areas of operational improvement.
- Run, maintain, and create programs as needed to perform data analysis on high-risk ecommerce orders / chargebacks and share feedback on fraud trends to mitigate future fraud risk.
- Complete ad-hoc analysis involving large data sets and correlate to actionable insights and operational improvements.
- Forecast future Cancellations and Chargeback rates.
- Enhance existing manual review best practices by delivering targeted training and operational feedback to Customer Support teams.
- Provide managerial support on projects and represent the team across the organization.
What We Offer
- $115,000 - $145,000 per year, based on experience.
- A dynamic and fast-paced work environment.
- Ongoing training and development opportunities.
- A collaborative and supportive team culture.
- The opportunity to make a meaningful impact in the ecommerce industry.
We value flexibility and have adopted a hybrid work model. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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