Client Services Director

3 days ago

Toronto, Ontario, Canada proSapient Full time

As a dynamic and innovative consulting firm, proSapient supports clients in making informed decisions through expert knowledge. With a strong focus on customer service and tech-led innovation, we help our clients discover industry experts via 121 interviews or wider market surveys.

We are seeking an experienced Junior Manager to join our Toronto office and play a pivotal role in cultivating a high-performing culture that drives results. This exciting opportunity will be instrumental in proSapient's continued growth and success.

Key Responsibilities:
  • People Management: Develop and implement strategies for people development, training, and growth, ensuring clear expectations, targets, and goals for team members.
  • Sourcing & Project Management: Allocate projects to team members, ensure workloads are balanced, and clients' needs and expectations are met.
  • Account Management: Assume ownership of client accounts, provide exceptional customer service, and build valued relationships to drive growth and increased coverage.
Requirements:
  • Previous experience working at an Expert Network company with a strong industry understanding.
  • At least one year of experience managing a team directly in a sales, outbound, or KPI-led environment.
  • Exceptional communication skills across all levels, with the ability to converse and build rapport with clients and experts alike.
  • Strong interpersonal skills, including collaboration and team skills, with a commitment to integrity.
  • The drive and tenacity to thrive in a rapidly growing and unstructured business with constant and high-volume workflow.
Benefits:
  • A competitive salary + uncapped commission structure, designed to encourage and reward overperformance.
  • Tenure gifts to thank loyal staff who contribute to the business's growth.
  • An enhanced maternity and paternity package.
  • 15 days annual leave each year + 9 public holidays, inclusive of a week's closure over the Christmas period.
  • A hybrid working model, featuring three days per week in our modern downtown Toronto office.
  • The opportunity to participate in ERG groups, driving diversity, inclusion, and understanding across the business.

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