Operational Resilience Lead, Capital Markets

3 weeks ago

Old Toronto, Canada Royal Bank of Canada Full time

As a highly skilled professional in the field of operational resilience, you will be responsible for leading the implementation and development of the Global Operational Resilience Program for Capital Markets.

This program aims to ensure business lines meet the required level of resilience, conforming to RBC policy, regulatory compliance imperatives, and industry standards for all facets of operational resilience, including incident management, crisis management, and linkage to business continuity management and disaster recovery planning.

You will act as a senior professional advisor to Group Heads and business line heads, providing guidance on the development of high-level recovery strategies and tactical plans, in alignment with business continuity management leads.

Key responsibilities include:

  • Leading and facilitating the adherence to Enterprise Operational Resilience Standard requirements
  • Maintaining and developing a global Service Inventory, including descriptions and associated service owners, subject matter experts, and key supporting employees
  • Facilitating harm assessments for each service, including increased read-across, consistency of application, and continued stakeholder understanding and engagement
  • Maintaining and evolving dependency mapping information, including applications/suppliers, technological infrastructure/critical environments, human resources, and physical locations
  • Facilitating global scenario testing, including maintenance and evolution of the scenario universe and identification of plausible but severe scenarios
  • Creating the annual operational resilience self-assessment document, including appropriate review and sign-offs aligned to governance requirements
  • Maintaining awareness and engagement for the CM operational resilience program across all levels of seniority
  • Attending and participating in external forums to seek continued understanding of peer practices in operational resilience and communicate back to CM senior management

To succeed in this role, you will require:

  • A business degree or equivalent experience in financial services, with a minimum of 5 years related experience in business continuity propositions and frameworks
  • Good knowledge of operational resilience and/or business continuity management industry best practices
  • Solid written and verbal communication and interpersonal skills, with the ability to work in a fast-paced, multi-faceted environment
  • Good knowledge of capital markets products and services, including understanding of front-to-back service provision
  • An enquiring mind-set with the ability to think analytically
  • Strong organizational skills, detail-oriented, and ability to handle multiple tasks/priorities
  • Strong client focus and effective teamwork approach
  • Strong relationship-building, facilitation, and team-building skills across all management levels
  • Highly self-motivated with a strong sense of initiative
  • Ability to work in a rapidly changing environment
  • Microsoft Office product suite and general IT awareness

We offer a comprehensive total rewards package, including bonuses and flexible benefits, competitive compensation, and opportunities for career growth and development. As a valued employee, you will have access to our Employee Resource Groups, professional development programs, and recognition and reward initiatives.

The salary for this position is estimated to be around $140,000 - $180,000 per year, based on industry standards and location. We are an equal opportunity employer committed to building inclusive teams and an equitable workplace for our employees. If you are passionate about operational resilience and want to make a difference in the financial services industry, please apply today

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