Customer Service Representative

1 week ago


Abbotsford, British Columbia, Canada The Sherwin-Williams Company Full time

At The Sherwin-Williams Company, we're looking for a highly skilled Customer Service Representative - Paint Specialist to join our team. As a key member of our retail stores, you will play a vital role in ensuring exceptional customer experiences and driving sales growth.

About the Role

This is an exciting opportunity to work with a leading paints manufacturer and contribute to our success. As a Customer Service Representative - Paint Specialist, your primary responsibility will be to provide outstanding customer service, answer questions about our products, and offer recommendations to ensure maximum customer satisfaction.

You will work closely with wholesale and retail customers to understand their needs and preferences, providing personalized solutions that meet their expectations. Your ability to build trust relationships, process transactions accurately, and achieve sales goals will be essential to your success in this role.

Key Responsibilities
  • Provide exceptional customer service, answering questions and offering product recommendations
  • Work closely with customers to determine their needs and preferences
  • Process sales transactions accurately and efficiently
  • Achieve monthly, quarterly, and yearly sales goals
  • Maintain accurate records and files
  • Pull products from the sales floor or warehouse as needed
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist with deliveries as needed
Requirements

To be successful in this role, you must have:

  • A high school diploma or equivalent
  • At least one year of experience in a delivery, retail, or customer service position
  • A valid driver's license (if required)
  • The ability to read, write, comprehend, and communicate effectively in multiple languages
Salary Estimate

We estimate the salary for this role to be around $45,000 - $60,000 per year, depending on location and experience.



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