Restaurant Operations Manager
1 week ago
KFC is a fast-food chain offering delicious fried chicken and other tasty meals.
Compensation PackageThe salary for this position is approximately $65,000 per year, based on industry standards and average salaries in the area. The compensation package also includes benefits such as a dental plan and healthcare plan.
Job SummaryWe are seeking an experienced Restaurant Operations Manager to oversee daily operations at our restaurant locations. As a key member of our management team, you will be responsible for ensuring exceptional customer service, maintaining high-quality food and cleanliness standards, and managing staff performance.
Key Responsibilities- Conduct regular performance reviews with staff to identify areas for improvement and provide coaching and training as needed
- Ensure all health and safety regulations are followed to maintain a safe working environment
- Collaborate with marketing teams to develop and implement effective marketing plans to drive sales growth
- Analyze customer feedback and complaints to improve customer satisfaction
- Provide excellent customer service by responding promptly to customer inquiries and resolving issues efficiently
- Plan, organize, direct, control, and evaluate daily restaurant operations to achieve sales targets and maintain profitability
- Schedule and manage staff to ensure adequate coverage during peak periods
- A minimum of 1-2 years of experience in restaurant management or a related field
- Secondary (high) school graduation certificate or equivalent experience
- Strong leadership and communication skills to motivate and direct staff
- Ability to work in a fast-paced environment with tight deadlines and conflicting priorities
- Physical stamina to work long hours on your feet and lift up to 50 pounds
- Dental plan
- Healthcare plan
- Support for newcomers and refugees through recruitment and foreign credential recognition programs
- On-the-job training tailored to youth development
- Cultural competency training and awareness programs to create a welcoming work environment for Indigenous workers
- Hiring policies that discourage discrimination against visible minorities
This is a full-time position requiring a 44-hour workweek. You will be required to work varied shifts, including evenings, weekends, and holidays. The physical demands of this role include standing, walking, and lifting up to 50 pounds. A combination of sitting and standing workstations may also be provided.
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