Membership Ambassador

4 weeks ago

Ajax, Ontario, Canada Life Time> Full time

Position Overview

The Membership Concierge at Life Time plays a vital role in delivering exceptional customer service to members and guests. As the first point of contact, you will be responsible for ensuring a welcoming and valued experience for everyone who visits our clubs.

Key Responsibilities

  • Operate as the primary point of contact for members and guests, providing assistance and support as needed.
  • Receive and facilitate incoming phone calls, maintaining a high level of professionalism and courtesy.
  • Stay up-to-date on club programming, events, pricing, and policies to effectively educate members and guests.
  • Exemplify a hospitality mindset, building relationships with members and guests to create extraordinary experiences.
  • Assist members with transactions and general account changes, ensuring seamless and efficient service.

Requirements

  • Minimum of 6 months experience in a service or reception role.
  • Complete Concierge Certification upon hire.
  • Commitment to work a minimum of 15 hours per week.
  • Effective communication skills and a passion for delivering exceptional customer service.
  • Ability to multi-task and work in a fast-paced environment.

About Life Time

Life Time is a place for everyone, committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

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