Customer Service Sales Representative

1 week ago


Calgary, Alberta, Canada EMCO Corporation Full time

EMCO Corporation is seeking a Customer Service Sales Representative to join our team. The estimated annual salary for this position is $60,000-$80,000 depending on experience and location.

About the Role

This is an exciting opportunity to provide world-class sales support to customers by answering questions, entering and picking orders, and following up on any backorders. As a key member of our sales team, you will be responsible for serving walk-in customers and inbound telephone inquiries, supporting Outside Sales functions, and driving sales growth through counter merchandising, product promotion, and generating leads for the Outside Account Management team.

Key Responsibilities
  • Research products for customers and provide recommendations on our assortment of products
  • Enter, pick, and pack sales orders generated at the counter
  • Inform the buyer when stock levels are low
  • Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
  • Navigate and find a solution for customer concerns and complaints
Qualifications
  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • Experience with customer service or counter sales an asset
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting
Benefits

As a valued member of our team, you can expect a comprehensive benefit package, great training and career development opportunities, and a competitive salary. You will also have the opportunity to work in a strong team-focused culture and enjoy great work-life balance, profit sharing, and a comprehensive benefits package.



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