Route Service Manager

2 days ago


PointeauxTrembles, Quebec, Canada UniFirst Canada Full time
Route Service Manager

UniFirst Canada is seeking a highly motivated and experienced Route Service Manager to lead our Service Department. As a key member of our team, you will be responsible for managing daily activities, creating and leading a diverse team, and providing best-in-class customer service.

Responsibilities:
  • Manage daily activities of the Service Department, ensuring efficient operations and high-quality customer service.
  • Create and lead a diverse team to provide exceptional customer service through positive leadership, coaching, and career development.
  • Hire, train, and develop service employees to meet business objectives.
  • Instill a "Customers for Life" attitude with the service team by maintaining strong customer service standards.
  • Ensure vehicle safety and maintenance of fleet.
  • Create and support business unit annual plans.
  • Oversee proper utilization of service systems.
  • Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth, and profitability.
  • Develop solutions for customers while adding value that enables them to meet their own business objectives.
Qualifications:
  • Prior customer service experience.
  • Ability to solve practical problems and deal with a variety of customer concerns and situations.
  • Ability to remain calm under pressure and problem-solve.
  • Understand priorities and know how to delegate.
  • Ability to negotiate, train, coach, and lead a team with a positive attitude.
  • Strong computer proficiency (i.e., Microsoft Suite).
  • Excellent verbal and written communication skills.
  • Must be of age of majority with a valid non-commercial driver's license and safe driving record which meets pre-employment background check.
Education:

College or equivalent experience.

UniFirst Canada offers a comprehensive benefits package, including RRSP with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Supplemental Life Insurance, Long Term Disability, Paid Vacation, Paid Sick Time, Tuition Reimbursement, Employee Discount Programs, and Employee Referral Program.

UniFirst Canada is an equal opportunity employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.



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