Personal Banking Consultant

1 week ago

Joliette, Quebec, Canada National Bank Full time
About the Role

This is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Your Responsibilities
  • Greet clients and answer their questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs, ensuring they feel confident and comfortable using our services.
  • Listen actively to clients' needs and resolve complex situations with empathy and expertise.
  • Offer transaction solutions for Personal Banking clients, providing them with tailored advice and support.
  • Built lasting business relationships by demonstrating a genuine interest in clients' needs and goals.
  • Ensure client satisfaction and engagement by delivering exceptional service and responding promptly to their concerns.
  • Refer clients to specialist colleagues when necessary, ensuring they receive the right support and guidance.
  • Maintain compliance and risk management rules, upholding the highest standards of professionalism and integrity.
About Your Team

You'll work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, working together to ensure our clients reach their goals and colleagues do what they love.

Career Development Opportunities

After gaining experience in this role, many options will be available to you, including advancing in the same role, getting promoted, or moving to another region or branch. We offer career opportunities and encourage internal mobility, helping you grow and develop in your career.

Prerequisites
  • Hold a college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
Compensation and Benefits

We offer competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, group insurance, pension plans, employee share ownership plans, employee and family assistance programs, preferential banking services, opportunities to get involved in community initiatives, telemedicine services, and virtual sleep clinics.

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