Counter Manager-Lancôme

2 weeks ago

London, Ontario, Canada Hudson's Bay Full time

About the Role:

We are seeking a highly motivated and customer-focused Counter Manager to join our team at Hudson's Bay. As a Counter Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to our clients.

Key Responsibilities:

  • Analyze business metrics to develop action plans that address opportunities and positively impact the business
  • Build and maintain strong relationships with clients through the Preferred Customer Program
  • Observe and provide feedback to sales associates on their interaction with customers, co-workers, and overall customer service level
  • Achieve daily, weekly, and monthly sales goals based on departmental goals and track sales performance
  • Deliver world-class service through client communication, product knowledge, fashion direction, and solution-based selling
  • Work with vendor partners to maximize sales opportunities through suggestive selling, store events, and wardrobe clients
  • Act with customers in mind, demonstrate great networking and relationship management skills
  • Prioritize the needs of internal and external customers, seek customer feedback to improve products and services
  • Consistently perform at a high level, elevate the performance of others, and demonstrate a big-picture perspective

Requirements:

  • Knowledge of skin and body care treatments with 2-5 years of work experience in cosmetics
  • Certified make-up artist
  • Experience in a commission and clientele selling environment
  • Full flexibility with schedule, including evenings and weekends

About Hudson's Bay:

Hudson's Bay is a leading retailer with a rich history of providing exceptional customer service and a wide range of products to our clients. We are committed to creating a diverse and inclusive work environment that values and respects our employees.

Equal Employment Opportunity:

Hudson's Bay is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing accommodations for applicants with disabilities. If you require an accommodation, please let us know.

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