Spa Operations Manager

2 weeks ago

Surrey, British Columbia, Canada Raj Uptown Salon & Spa Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Spa Operations Manager to join our team at Raj Uptown Salon & Spa Ltd.

Key Responsibilities
  • Operational Management: Direct and control daily operations of the spa, ensuring seamless delivery of services to clients.
  • Staff Supervision: Hire, train, and supervise a team of 5-10 staff members, providing guidance and support to ensure excellent customer service.
  • Customer Service: Address customer complaints or concerns in a professional and timely manner, ensuring high levels of customer satisfaction.
  • Business Development: Plan and organize daily operations, establish or implement policies and procedures for staff, and manage contracts for advertising or marketing strategies.
  • Work Environment: Manage a fast-paced environment, ensuring a combination of sitting, standing, and walking throughout the day.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Setting: Barbershop or hairstyling salon/studio, or spa.
  • Work Conditions and Physical Capabilities: Attention to detail, combination of sitting, standing, walking, and fast-paced environment.
  • Personal Suitability: Client focus, efficient interpersonal skills, flexibility, judgement, organized, reliability, and team player.

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