SAP Professional
1 week ago
We are a forward-thinking company that provides innovative solutions to various industries. Our team is comprised of skilled professionals who thrive in flexible work environments and enjoy tackling diverse challenges.
As a key player in the SAP network, we receive inbound tickets from customers via our Directly OnDemand platform for SAP-related issues.
Job Responsibilities- Claim and respond to tickets from SAP customers in a timely and efficient manner.
- Provide exceptional service experiences to customers through effective communication and problem-solving skills.
- Identify tickets not well suited for Directly OnDemand and reroute them to SAP for necessary support.
- Respond to customer tickets efficiently and effectively, ensuring high levels of customer satisfaction.
To excel in this role, you will need:
- A minimum of 3 years of relevant engineering experience, with freelance or gig work experience being a plus.
- Proficiency in relevant software and tools, as well as familiarity with coding languages, software, or other engineering applications as needed.
You will also need to possess comprehensive mastery of the SAP Upgrade product, including SAP requirements and supported products. SAP certification is preferred, but not mandatory. Hands-on experience in SAP Integration and Management of all SAP Products is essential. Additionally, knowledge of SAP Latest Versions is required, along with the ability to communicate with customers via chat through the Directly OnDemand platform.
Key skills include extensive expertise in SAP, coupled with the ability to articulate technical concepts in clear, accessible language for all users. Exceptional customer service acumen, honed through extensive experience, is also crucial.
Estimated Salary: $41,000 - $83,000 per yearThis compensation range takes into account factors such as location, experience, and industry standards. Keep in mind that actual salaries may vary based on individual circumstances.
Benefits and OpportunitiesAs a member of our team, you can expect:
- A flexible schedule, allowing you to choose your own hours and work from anywhere.
- Diverse projects, providing opportunities to gain experience across various industries and engineering disciplines.
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