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Technical Support Specialist

1 month ago

Toronto, Ontario, Canada CrucialLogics inc. Full time

At CrucialLogics inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary duties will include responding to user inquiries, consulting technical manuals and user guides to research and implement solutions, and providing advice and training to users in response to identified difficulties. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts. Additionally, you will provide business systems, network, and Internet support to users in response to identified difficulties, set up equipment for employee use, and provide customer service. To be successful in this role, you will need to have a strong understanding of computer and technology knowledge, including Android, iOS, servers, security software, Mac OS, and MS Office. You will also need to have experience working in a technical support environment, with a minimum of 1 year to less than 2 years of experience. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide technical assistance to users experiencing difficulties with computer systems
  • Consult technical manuals and user guides to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use
  • Provide customer service
Requirements:
  • Strong understanding of computer and technology knowledge, including Android, iOS, servers, security software, Mac OS, and MS Office
  • Experience working in a technical support environment, with a minimum of 1 year to less than 2 years of experience
  • Excellent communication skills
Benefits:
  • Dental plan
  • Health care plan
  • Permanent employment
  • English language
  • 32 to 40 hours per week