Customer Service Representative

1 week ago


Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Northwood Plaza Hotel and Banquet Room.

About the Role

The successful candidate will provide exceptional customer service, ensuring that all guests have a memorable stay. This includes registering arriving guests, assigning rooms, and processing departures. You will also be responsible for taking, canceling, and changing room reservations, as well as providing information on hotel facilities and services.

In addition to these key responsibilities, you will maintain an inventory of vacancies, reservations, and room assignments. You will answer telephones, relay telephone calls and messages, and provide customer service to ensure that our guests feel valued and appreciated.

Requirements
  • You must have a secondary (high) school graduation certificate and 1-6 months of experience in a related field.
  • Strong communication and problem-solving skills are essential for this role.
  • You must be able to work 40 hours per week, including evenings, weekends, and holidays.
What We Offer

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. Our benefits package includes health, dental, and vision insurance, as well as a comprehensive employee assistance program.

We are proud to be an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.



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