Senior Health and Benefits Director

1 month ago

Toronto, Ontario, Canada WTW Full time

As a Health and Benefits Client Service Associate Director at WTW, you will lead a book of clients and provide day-to-day leadership support to large, complex clients. Your extensive experience in managing relationships will ensure the retention, growth, and selling of services to your existing and new clients. You will lead client service teams and foster relationships that add to your success.

The Role

You will maintain and grow a book of clients and lead day-to-day management of complex clients with the following responsibilities:

  • Maintaining client satisfaction and expanding revenue for a block of business
  • Influencing key client decision makers by soliciting perspectives and addressing stated needs
  • Creating demand by aligning growth opportunities with clients' and prospects' needs/objectives
  • Generating and tracking of prospective new client business
  • Onboarding of new client business including scoping and contracting
  • Identifying client preferences, emerging market trends, best practices, and patterns to understand client issues and implement solutions
  • Leading client teams on delivery; ensuring progress against established objectives, contracting, budgets, timelines, deliverables, quality standards, and ongoing client financial management
  • Developing team members and managing interdependencies between workstreams/functions to ensure the delivery of superior client service to enhance client retention
  • Guiding the alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management, and implementation oversight, as needed
  • Supporting global benefit consultant team requirements and relationships
  • Building relationships internally and collaborating effectively on cross-functional teams
  • Finalizing and leading client presentations, in collaboration with client service and COE teams
  • Following and ensuring team members apply internal excellence and compliance requirements to all projects

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