Customer Success Advocate

5 days ago


Montreal, Quebec, Canada LifeWorks Full time
Unlock Employee Potential as a Senior Customer Success Manager

About LifeWorks:

Leverage the power of our innovative solutions to empower employees worldwide. Guided by our mission, we're improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Salary:

$85,000 - $110,000 per year, depending on experience and qualifications.

Job Description:Key Responsibilities:
  • Retail, grow, and manage TELUS Health's major account portfolios with high levels of client satisfaction.
  • Showcase exceptional consultative skills in workplace or organizational issues and propose creative solutions to drive business results.
  • Foster strong relationships at all organizational levels, particularly with senior executives, to ensure optimal client engagement.
  • Analyze and interpret data to recommend solutions addressing workplace health concerns.
  • Manage account profitability, collaborating with service delivery teams to ensure financially efficient contract management.
  • Align efforts with senior leadership teams, as needed, and collaborate with Sales, Implementation, and other functional teams to represent the voice of the customer and enhance processes.
  • Participate in proposal development and presentations to potential clients and support re-tendering processes for existing clients.
Requirements:
  • Bachelor's degree in Business Administration, Human Resources, Psychology, Health Sciences, or a related field.
  • Five to seven years of experience in Account Management, Success Management, or other customer-facing roles; experience in B2B sales is an asset.
  • Proven ability to deliver premium service and personalized attention to senior executives.
  • Understanding of markets related to Employee Assistance Programs (EAP), wellness, mental health, health benefits, recognition, and perks.
  • Highly effective consultative problem-solving and project management skills, with a drive to exceed client expectations.
  • High emotional intelligence and the ability to resolve conflicts effectively.
  • Proficiency in essential tools, including email, Office applications, and CRM software like Salesforce.


  • Montreal, Quebec, Canada Lyft Full time

    At Lyft, our mission is to revolutionize the way people move around cities.We are a leader in micromobility, powering millions of rides daily across over 200 cities with our cutting-edge ride-sharing, bike-sharing, and scooter-sharing technologies.In this role, you will be responsible for building and maintaining strong relationships with our key customers,...


  • Montreal, Quebec, Canada Coveo Full time

    We are seeking a highly skilled Customer Success Strategist to join our team at Coveo.About the RoleThis is a Senior-level position responsible for driving customer success and ensuring our solutions meet strategic business outcomes. As a key member of our Customer Success Management team, you will collaborate closely with customers to understand their needs...


  • Montreal, Quebec, Canada BCEdAccess Full time

    About BCEdAccessBCEdAccess is a dedicated organization advocating for equitable access to education for children and youth with disabilities. Our mission is to foster inclusive learning environments that empower all students to reach their full potential.Job Title: Inclusive Education AdvocateWe are seeking an experienced and passionate advocate to join our...


  • Montreal, Quebec, Canada MongoDB Full time

    MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.We enable organizations to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our industry-leading developer data platform, MongoDB Atlas, is a globally distributed,...


  • Montreal, Quebec, Canada Vention Full time

    OverviewVention is seeking a seasoned professional to lead its Customer Success department. As the Director of Customer Success, you will be responsible for championing how customers realize value from Vention's products and services. You will work closely with the technical sales team to accelerate customer growth through a combination of product...


  • Montreal, Quebec, Canada Maya Heat Transfer Technologies Full time

    About Maya HTTMaya HTT is a world-renowned software developer and engineering solutions provider specializing in CAE, CAD, CAM, and PLM. As a long-time partner of Siemens Digital Industries Software, we collaborate to provide software, AI, and engineering services that empower clients and partners worldwide to boost performance, enhance quality, reduce...


  • Montreal, Quebec, Canada Autodesk Full time

    Position Overview The Customer Success Specialist at Autodesk is responsible for ensuring a high-quality product experience for customers as they adopt and use our Informed Design workflows. This includes developing and implementing content strategies to support customer adoption and success. This role requires strong communication and engagement skills to...


  • Montreal, Quebec, Canada Aon Full time

    Aon is in the business of better decisions. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.We are seeking a skilled Claims Advocate/Senior Specialist to join our team. This role will involve leading the claims process for corporate clients from start to...


  • Montreal, Quebec, Canada Talentuch Full time

    Talentuch is a renowned Canadian company that specializes in delivering top-notch CRM solutions to businesses across various industries. With over 300 successful customer relationship management (CRM) implementations under its belt, the company continues to excel in providing innovative solutions to its clients.Job OverviewWe are seeking an exceptional...

  • Care Specialist

    7 days ago


    Montreal, Quebec, Canada beBee Professionals Full time $55,000 - $75,000

    At beBee Professionals in Montréal, we are committed to providing exceptional care to our patients. As a compassionate and experienced Care Specialist - Patient Advocate, you will play a crucial role in delivering high-quality care and support to individuals of all ages.About the Role:You will collaborate with our healthcare team to create personalized care...


  • Montreal, Quebec, Canada Botpress Full time

    We are seeking an experienced Senior Customer Success Manager to drive customer satisfaction and growth across our enterprise client base.About the RoleThis position combines customer advocacy, strategic collaboration, and a commitment to delivering value through exceptional service and support.Drive clients to successful production deployment, ensuring they...


  • Montreal, Quebec, Canada Corning Full time

    Job PurposeAt Corning, we are committed to delivering exceptional customer experiences throughout the billing and invoicing processes. To achieve this, we are seeking a skilled Customer Success AR Supervisor to oversee and manage the accounts receivable process within the customer success department. This role requires operational efficiency and a strong...


  • Montreal, Quebec, Canada Essentialhr Full time

    Job Summary:We are seeking a highly motivated and experienced Strategic Customer Success Leader to join our team at Essentialhr.About the Role:This is a challenging opportunity for an innovative and results-driven individual to develop and implement strategic customer success initiatives that drive business growth and customer satisfaction. As a key member...


  • Montreal, Quebec, Canada Essentialhr Full time

    Job SummaryWe are seeking an exceptional Strategic Customer Success Leader to join our team at Essentialhr. This is a unique opportunity to work with a dynamic organization that provides strategic planning, coaching, and turnkey solutions to non-profits.Company OverviewWe empower non-profits to focus on their mission by providing expert support and...


  • Montreal, Quebec, Canada Arista Full time

    About the Role:We are seeking an experienced Enterprise Sales Strategist to join our team at Arista Networks. In this role, you will be responsible for developing and executing targeted account plans to drive revenue growth and expand our presence in the market.Your Responsibilities:Identify and develop large enterprise customer opportunities across the...


  • Montreal, Quebec, Canada Recrute Action Full time

    Job OverviewWe are seeking professionals to support our client's Retirement Services team during peak season.About the RoleThis position is part of the Retirement Member Contact Centre, handling inbound requests from retirement plan members. As a key point of contact, you will provide excellent customer service and address complex queries related to...


  • Montreal, Quebec, Canada Cision Global Full time

    Role OverviewThis exciting role as a Global Customer Success Specialist at Cision Global offers an exceptional opportunity to grow and develop your skills in project management, technical support, and customer service.About the RoleAs a key member of our global team, you will thrive in an environment that fosters innovation, collaboration, and creativity....


  • Montreal, Quebec, Canada Altanora Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Success Specialist to join our team at Altanora. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities while managing and growing existing client relationships.About the RoleSell Altanora's products and services to potential...


  • Montreal, Quebec, Canada Velixo Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Velixo. As a key member of our customer-facing team, you will be responsible for guiding clients through their entire post-sales customer journey in a dynamic reseller environment within multiple ERP ecosystems.Key ResponsibilitiesProvide customers with a stellar...


  • Montreal, Quebec, Canada Lightspeed Full time

    Drive Retention and Expansion of High-Value CustomersWe're seeking a highly skilled Customer Success Strategist - Hospitality to join our team in Montreal or Toronto.About the Role:Act as single point of contact and account owner for Lightspeed's largest and highest valued customers in the hospitality industryOwning and driving the strategy for each customer...