Customer Success Advocate
5 days ago
Leverage the power of our innovative solutions to empower employees worldwide. Guided by our mission, we're improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.
Salary:$85,000 - $110,000 per year, depending on experience and qualifications.
Job Description:Key Responsibilities:- Retail, grow, and manage TELUS Health's major account portfolios with high levels of client satisfaction.
- Showcase exceptional consultative skills in workplace or organizational issues and propose creative solutions to drive business results.
- Foster strong relationships at all organizational levels, particularly with senior executives, to ensure optimal client engagement.
- Analyze and interpret data to recommend solutions addressing workplace health concerns.
- Manage account profitability, collaborating with service delivery teams to ensure financially efficient contract management.
- Align efforts with senior leadership teams, as needed, and collaborate with Sales, Implementation, and other functional teams to represent the voice of the customer and enhance processes.
- Participate in proposal development and presentations to potential clients and support re-tendering processes for existing clients.
- Bachelor's degree in Business Administration, Human Resources, Psychology, Health Sciences, or a related field.
- Five to seven years of experience in Account Management, Success Management, or other customer-facing roles; experience in B2B sales is an asset.
- Proven ability to deliver premium service and personalized attention to senior executives.
- Understanding of markets related to Employee Assistance Programs (EAP), wellness, mental health, health benefits, recognition, and perks.
- Highly effective consultative problem-solving and project management skills, with a drive to exceed client expectations.
- High emotional intelligence and the ability to resolve conflicts effectively.
- Proficiency in essential tools, including email, Office applications, and CRM software like Salesforce.
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