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Customer Experience Manager

1 month ago

Vancouver, British Columbia, Canada KPMG-Canada Full time
About the Role

We are seeking a seasoned professional to lead our Customer Experience team in Vancouver. As a Manager, you will play a key role in shaping the future of our clients' businesses through innovative CX and Digital strategies.

Key Responsibilities
  • Lead high-performing teams to deliver exceptional client service and drive business growth.
  • Develop and execute CX and Digital transformation plans, leveraging expertise in strategy, technology, and design.
  • Collaborate with cross-functional teams to drive business outcomes and deliver value to clients.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive innovation and excellence.
Requirements
  • 5-10 years of experience in professional services, with a focus on CX and Digital transformation.
  • Proven track record of delivering client service excellence and driving business growth.
  • Strong leadership and team management skills, with experience in mentoring and developing high-performing teams.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas and drive business outcomes.
  • Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines.
What We Offer

KPMG Canada offers a comprehensive compensation package, including a competitive salary range of $115,000-$130,000, plus bonus awards. Our Total Rewards program includes a range of benefits, including health and wellness programs, retirement savings plans, and professional development opportunities.

Our Values

KPMG Canada is committed to creating a respectful, inclusive, and barrier-free workplace that allows all employees to reach their full potential. We welcome applications from diverse candidates and are committed to providing adjustments and accommodations throughout the recruitment process.