System Support Specialist
2 weeks ago
We are seeking a highly skilled System Support Specialist to join our team at AIS WEB TECHNOLOGIES. As a key member of our technical support group, you will be responsible for providing top-notch assistance to users experiencing difficulties with computer systems.
Job Description- Key Responsibilities:
- Respond to user inquiries and provide solutions to technical issues related to computer systems.
- Consult user guides, technical manuals, and other documents to research and implement effective solutions.
- Offer advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Education:
- Secondary (high) school graduation certificate.
- Work Experience:
- 1 year to less than 2 years of experience in a similar role.
- Compensation: $45,000 - $60,000 per annum, depending on qualifications and experience.
- Full-time employment: Permanent position with 30 to 40 hours per week.
- Language: English.
- Supervision: Supervises 3-4 people.
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