System Support Specialist

2 weeks ago


Edmonton, Alberta, Canada AIS WEB TECHNOLOGIES Full time
About the Role

We are seeking a highly skilled System Support Specialist to join our team at AIS WEB TECHNOLOGIES. As a key member of our technical support group, you will be responsible for providing top-notch assistance to users experiencing difficulties with computer systems.

Job Description
  • Key Responsibilities:
  • Respond to user inquiries and provide solutions to technical issues related to computer systems.
  • Consult user guides, technical manuals, and other documents to research and implement effective solutions.
  • Offer advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
Requirements
  • Education:
  • Secondary (high) school graduation certificate.
Experience
  • Work Experience:
  • 1 year to less than 2 years of experience in a similar role.
Benefits
  • Compensation: $45,000 - $60,000 per annum, depending on qualifications and experience.
  • Full-time employment: Permanent position with 30 to 40 hours per week.
  • Language: English.
Working Conditions
  • Supervision: Supervises 3-4 people.


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