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Software Implementation Consultant

1 month ago

Mississauga, Ontario, Canada PointClickCare Full time

Position Summary

As a key member of the Professional Services, Practice Delivery team at PointClickCare, the Software Implementation Consultant will serve as the primary liaison with customers to implement best practices and drive optimized business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings.

The ideal candidate will be diligent, customer-focused, agile, transparent, and a strong communicator, building relationships with customers to become their trusted advisor and counsel them on our solutions and recommended business practices.

This role will involve leading an in-depth analysis of customers' desired business processes, operations, and practices, providing recommendations for solution configuration and enhanced business practices.

The successful candidate will also be responsible for leading a detailed business discovery, developing recommendations to execute a delivery approach that drives outcomes and value, and translating technical requirements to execute system configuration setup.

Key Responsibilities:

  • Principal implementation liaison on the project team, translating and documenting customer expectations, business processes, and goals to ensure implementation success.
  • Lead a detailed business discovery and develop recommendations to execute a delivery approach that drives outcomes and value.
  • Translate technical requirements and execute system configuration setup.
  • Establish and maintain strong, successful customer relationships by utilizing excellent communication and collaboration skills.
  • Act as a trusted advisor to the customer, building strong partnerships to develop implementation approaches that consider the impact to a customer's business and daily workflows.
  • Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and of the highest quality to support customer satisfaction.
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation.
  • Lead, influence, advise, and support customer change management strategies, including plans for user readiness and acceptance.
  • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes.
  • When needed, travel to customer on-site locations to lead and direct meetings and presentations.

Required Experience:

  • Post-secondary education in accounting or technology preferred.
  • Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI.
  • Passion for delivering an exceptional customer experience.
  • Healthcare industry experience preferred.
  • Excellent communication, organizational, and collaboration skills.
  • Consulting experience in software implementation, workflow analysis, recommendation development, and measuring business outcomes.
  • Multi-resource project team experience balancing milestones and objectives efficiently and on time.
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
  • The ability to quickly learn new concepts and technologies and convert them into customer solution value.
  • Self-starter, able to work independently, prioritize to deliver on time, and adapt priorities and a flexible approach to sharing client insights.
  • Ability to thrive in a high-paced, complex team environment.
  • Must be results-oriented and demonstrate a can-do attitude with adaptability, problem-solving, and critical thinking skills.

Base salary range: $82,000 - $93,000 a year. At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $82,000 - $93,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience, including professional and lived experience, and/or work location.