Support Commercial Responsable

2 weeks ago

Abbotsford, British Columbia, Canada National Cable Specialists Full time

Informations sur le poste

Description du poste

Nous sommes à la recherche d'un Support commercial responsable qui peut fournir un service client de qualité supérieure à nos clients. Le candidat idéal doit être dynamique et motivé, prêt à travailler dans un environnement d'équipe au rythme rapide.

Principales responsabilités :

  • Fournir un service client de qualité supérieure par téléphone, par courriel et/ou par d'autres moyens de communication de manière professionnelle;
  • Répondre aux demandes de renseignements des clients en temps opportun, avec l'aide d'autres membres de l'équipe si nécessaire;
  • Établir une relation professionnelle avec les clients et/ou les vendeurs selon les critères établis par le gestionnaire;
  • Prendre les mesures nécessaires pour résoudre les problèmes de service client en temps opportun ; assurer le suivi et vérifier que les engagements sont respectés par la suite ;
  • Suggérer de manière proactive des produits associés et/ou alternatifs, selon les besoins ;
  • Promouvoir les produits phares ;
  • Informer rapidement la personne appropriée (directeur du centre d'affaires, représentants des ventes externes) des commentaires des clients concernant le prix, les produits, les services, etc. ;
  • Aider à effectuer d'autres tâches administratives nécessaires au bon fonctionnement du centre d'affaires, selon les besoins (par exemple, recevoir et trier le courrier, préparer les dépôts, les comptes créditeurs, les réclamations de fret, le traitement des documents pour la facturation, le rapprochement de la trésorerie et autres tâches assignées) ;
  • Ajouter une approche proactive pour améliorer ses connaissances techniques grâce à la formation disponible sur les diverses gammes de produits et aux possibilités d'apprentissage ;
  • Aider à effectuer d'autres tâches selon les besoins (achats/gestion des stocks).

Exigences :

  • Détenir un diplôme d'études secondaires;
  • Idéalement, avoir 1 à 2 ans d'expérience connexe;
  • Posséder de solides compétences en communication et en relations humaines, faire preuve d'initiative ;
  • Avoir une bonne connaissance de Microsoft Office (Word, Excel, OUTLOOK)
  • Avoir l'intérêt et la capacité d'effectuer des tâches de vente et des fonctions d'achat et de gestion des stocks, selon les besoins ;
  • Avoir la capacité et le désir de développer et d'accroître ses compétences.

Ce poste est celui d'un véritable métier car il offre de nombreuses opportunités de croissance professionnelle. Vous serez en mesure de collaborer avec notre équipe polyvalente afin de donner la meilleure image possible de notre entreprise.

Offres de salaire et avantages sociaux

L'entreprise propose un salaire annuel compris entre 45 000$ à 70 000$. De plus, nous vous proposons un programme d'avantages sociaux attractif incluant une couverture maladie complète ainsi qu'une épargne-retraite accrue.

Pourquoi choisir ce poste ?

Ce poste représente une excellente occasion de se joindre à notre équipe passionnée et engagée dans la transformation énergétique au Canada. Nous vous offrons un environnement de travail convivial, autonome et décisionnel.

Avantages :

  • Partage annuel des profits offert à tous qui s'ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture.
  • Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence.
  • Programme d'assurances collectives flexible et complet qui s'adaptent aux besoins de chacun.
  • Ressources santé disponibles 24/7: télémédecine et programme d'aide aux employés (PAE).
  • REER collectif avec contribution de l'employeur et CELI.
  • Programme de bourses d'études postsecondaires pour les enfants.
  • Lieux de travail munis de bornes de recharge.
  • Programme de reconnaissance des années de service.

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