Front Desk Operations Manager
2 weeks ago
We are seeking a skilled and experienced Front Desk Operations Manager to join our team at Celadon Lodge.
About the RoleThis is a permanent, full-time position with 40 hours of work per week. The successful candidate will be responsible for managing the front desk operations, ensuring seamless customer service delivery, and maintaining efficient workflow.
Key Responsibilities- Leadership and Team Management: Hire, train, and develop a high-performing team to deliver exceptional customer experiences.
- Operational Efficiency: Coordinate and review work assignments to maximize productivity, ensure accurate requisitioning of materials and supplies, and maintain operation of computer systems and equipment.
- Customer Service: Assist clients/guests with special needs, provide excellent oral and written communication, and demonstrate attention to detail in a fast-paced environment.
- Education and Experience: Secondary (high) school graduation certificate and 3-5 years of experience in a similar role, or equivalent experience.
- Work Setting: Relocation costs not covered by employer; hotel, motel, or resort setting.
- Physical Capabilities: Standing for extended periods, working under pressure, and flexibility in a dynamic environment.
- Competitive Salary: $60,000 - $80,000 per annum, depending on experience.
- Benefits: Opportunity to work in a well-established organization, flexible work arrangements, and opportunities for professional growth and development.
Please note that the salary range provided is an estimate based on industry standards and may vary depending on location and other factors.
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