Bylaw Intake Coordinator

2 weeks ago

Penticton, British Columbia, Canada City of Penticton Full time
Job Summary

The City of Penticton is seeking a highly skilled and detail-oriented individual to fill the role of Bylaw Intake Administrator. As the first point of contact for the majority of all bylaw complaints, this position requires outstanding customer service skills and the ability to explain and rationalize municipal bylaws.

Key Responsibilities
  • Gather relevant information from customers to prepare and enter bylaw files, and triage calls for service based on prioritization levels.
  • Provide early compliance grace options to bylaw violators and assign files to investigating Bylaw Enforcement Officers if non-compliant.
  • Communicate the status of files to complainants while maintaining discretion surrounding anonymity and confidential information.
  • Dispatch calls for service to Bylaw Enforcement Officers in the field using two-way radio communications.
  • Respond to front counter, phone calls, and public inquiries related to bylaws.
  • Conduct regular officer safety checks for officers on duty in the field.
  • Prepare administrative documents, notices, and letters related to bylaw files.
  • Handle monies for processing department initiatives and ticket payments.
  • Prepare statistical reports and tracking documents for monthly department operations.
  • Intake bylaw ticket disputes and prepare disputant and Bylaw Enforcement Officer evidence packages for review.
  • Liaise with other city departments and outside agencies.
Requirements
  • Completion of Senior Secondary School education supplemented by relevant Office Administration and/or Bylaw Enforcement courses.
  • Minimum of one year experience in a Bylaw Services department or related enforcement field.
  • Minimum of three years experience dealing with the public, both on the phone and face-to-face counter work.
  • Minimum of five years' experience in an Administrative/Clerk role, or combination of the above.
Working Conditions

This is a relief position with no guaranteed hours. The successful candidate will be required to work in a fast-paced environment and demonstrate excellent time management skills and the ability to multi-task.

Compensation

The hourly rate for this position is $29.82 - $33.08 per hour, increasing to $31.01 - $34.41 per hour on July 1, 2024 (Pay Grade 9, CUPE). In lieu of benefits, vacation, and statutory holidays, an additional 15% will be provided.

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