Enterprise Mobility Operations Assistant
1 week ago
Overview
At Enterprise Holdings, we operate the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.
We are hiring a Customer Assistance Representative Sr (CAR Sr) to provide exceptional customer service to internal and external customers primarily face-to-face.
The successful candidate will gain knowledge through local training and hands-on experience to support administrative tasks, service customers, and act as a rental backup in a large home city branch or airport location.
This is a full-time position that pays approximately $40,000 - $55,000 per year based on 20 hours of work per week.
We offer:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
Schedule
Available schedules include:
- Monday-Friday: 7:00am-4:00pm
- Monday-Friday: 8:00am-5:00pm
Responsibilities
- Taking incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
- Managing outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
- Providing high-level customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meeting and greeting customers in a friendly and timely manner.
- Providing directions and general assistance.
- Assisting with the assessment of rental conditions upon return.
- Processing returns, check-ins, and exit kiosk transactions.
- Effectively marketing the company while picking up customers or dropping them off safely and courteously.
- Understanding and communicating rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and additional equipment.
- Responsible for notifying management of known vehicle problems and required vehicle maintenance.
- Cleaning vehicle interiors and exteriors by hand or operating washing equipment when needed.
- Performing various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer, and key logs, running miscellaneous reports, supply maintenance, processing customer billing.
- Performing miscellaneous and backup job-related duties as assigned.
Qualifications
- Must be at least 18 years old.
- High school diploma or above required; some college preferred.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have at least 1 year of prior sales experience.
- Must have a valid Ontario Class G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 5 years.
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
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