Customer Support Associate

6 days ago


Alberta, Canada Tech Mahindra Full time

Job Title: Customer Support Associate


Location: Remote


We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service and support to our internet customers.


Key Responsibilities:



  • Respond to customer inquiries and resolve issues related to internet services, billing, and account information.
  • Use various communication channels, including phone and chat, to engage with customers and provide timely support.
  • Upsell and cross-sell our services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
  • Document customer issues and update customer information in our client system.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.

Requirements:



  • High school diploma or equivalent.
  • 1 year of call center experience preferred.
  • 1 year of sales experience preferred.
  • Ability to complete online training and pass a background check.
  • Reliable high-speed internet connection with a minimum of 50 MBPS download and 10 MBPS upload speeds.

As a Customer Support Associate, you will be working in a fast-paced environment, handling a high volume of customer inquiries and resolving issues in a timely manner. If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for this role.


We offer a competitive compensation package, including benefits and opportunities for career growth and development.


Please note that all applicants must be able to work from a remote location and have a reliable high-speed internet connection.


We are an equal opportunities employer and welcome applications from diverse candidates.


Please submit your application, including your resume and a cover letter, to [insert contact information].



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