Customer Support Associate
6 days ago
Job Title: Customer Support Associate
Location: Remote
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service and support to our internet customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues related to internet services, billing, and account information.
- Use various communication channels, including phone and chat, to engage with customers and provide timely support.
- Upsell and cross-sell our services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
- Document customer issues and update customer information in our client system.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
Requirements:
- High school diploma or equivalent.
- 1 year of call center experience preferred.
- 1 year of sales experience preferred.
- Ability to complete online training and pass a background check.
- Reliable high-speed internet connection with a minimum of 50 MBPS download and 10 MBPS upload speeds.
As a Customer Support Associate, you will be working in a fast-paced environment, handling a high volume of customer inquiries and resolving issues in a timely manner. If you are a customer-focused individual with excellent communication skills and a passion for providing exceptional service, we encourage you to apply for this role.
We offer a competitive compensation package, including benefits and opportunities for career growth and development.
Please note that all applicants must be able to work from a remote location and have a reliable high-speed internet connection.
We are an equal opportunities employer and welcome applications from diverse candidates.
Please submit your application, including your resume and a cover letter, to [insert contact information].
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