Retail Store Leadership Position

2 weeks ago

Ottawa, Ontario, Canada Circle K Full time
Job Summary:

As a Store Supervisor, you will play a key role in managing the day-to-day operations of our Circle K retail store. This involves supervising a team of sales staff, ensuring excellent customer service, and maintaining accurate inventory levels. Key responsibilities include assigning tasks to team members, handling customer complaints, and managing store finances.

Key Responsibilities:
  • Supervise and train sales staff to meet sales targets and improve customer satisfaction.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Manage store inventory, including ordering merchandise and maintaining accurate stock levels.
  • Authorise returns and exchanges, ensuring customer satisfaction and compliance with store policies.
  • Establish and manage work schedules to ensure adequate staffing and efficient store operations.
  • Sell merchandise and promote products to customers, ensuring excellent customer service and sales performance.
  • Organise and maintain a clean, safe, and secure store environment, adhering to health and safety regulations.
  • Supervise staff, provide feedback, and support team members to achieve their full potential.
  • Manage store finances, including cash handling and reconciliation.


Work Environment:
  • Fast-paced retail environment with tight deadlines and high customer expectations.
  • Attention to detail and organisational skills required to manage multiple tasks and responsibilities.


Requirements:
  • Secondary (high) school graduation certificate.
  • 1-2 years of retail experience with a proven track record of customer service and sales performance.
  • Ability to supervise and train a team of sales staff.
  • Excellent communication and interpersonal skills, with a focus on customer service and conflict resolution.


Personal Suitability:
  • Accuracy and attention to detail when handling customer transactions and managing inventory.
  • Client-focused approach to customer service, with a focus on resolving issues and improving customer satisfaction.
  • Efficient interpersonal skills to manage team members and resolve conflicts.
  • Excellent oral communication skills to communicate effectively with customers and staff.
  • Flexibility to adapt to changing store conditions and priorities.
  • Organised and reliable approach to managing multiple tasks and responsibilities.
  • Team player with a focus on collaboration and support for team members.
  • Ability to multitask and prioritise tasks effectively.

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