Beauty Experience Strategist

4 days ago

Toronto, Ontario, Canada SEPHORA Full time
About Sephora

We're passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community.

Job Description

As a Stage Experience Manager, Stores, you will be responsible for managing all aspects of the client experience and services in a specific Sephora store location. This role supports client service, sales floor standards, and team leadership as well as service-related areas such as the Beauty, Skin and Fragrance Studio and beauty classes within their store.

  • Developing your team. Manage daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation. Ensure beauty advisors are trained and leveraging technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience. Manage online reservation systems including publishing beauty advisors' availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, ensuring efficient check-in processes.
  • Training & Development. Execute training for new hires and existing team members. Facilitate orientation and selling model training sessions whenever possible.
  • Visual Merchandising. Support Operations by ensuring merchandising concepts and sales floor visuals meet company standards. Maintain neat, clean, and organized sales floors. Execute visual flips and replenish inventory if added to the sales floor.
  • Vendor Management. Engage with store brands visiting the store. Ensure brand representatives train and coach cast on products. Provide feedback on brand training effectiveness when possible.
About You

You'll need two to four years' experience in a similar role at a similar volume store or equivalent internal experience. Excellent verbal/written communications skills are essential, along with the ability to influence business partners at all levels.

What We Offer

We offer competitive salaries and comprehensive benefits packages to attract and retain top talent. In this role, we estimate a salary range of $60,000-$80,000 per year, depending on your experience and qualifications.

EEO Statement

Sephaora Canada strongly believes in equal opportunity employment and advancement. We strive to create an inclusive environment where every person can belong, grow, and build a beautiful career.

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