Retail Store Leadership Manager

1 week ago


Kelowna, British Columbia, Canada Rona Inc. Full time

Rona Inc. is a leading Canadian retailer of hardware, home renovation and gardening products. We are committed to helping our customers bring their projects to life.

We are seeking an experienced Retail Store Leadership Manager to join our team. As a leader in the retail industry, you will be responsible for managing a team of sales associates and driving business results in one of our stores.

The ideal candidate will have a strong background in retail leadership, with experience in inventory management, sales and customer service. They will also have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

We offer a competitive salary range of $54-75K, depending on experience. In addition to your base salary, you can expect to earn additional income through bonuses and commissions.

Our company culture values diversity and inclusion, and we are committed to creating a workplace that is welcoming and respectful to all employees. We believe that our employees are our greatest asset, and we strive to provide them with opportunities for growth and development.

Become part of our dynamic team and contribute to our success.

Job Description:

The Retail Store Leadership Manager will be responsible for:

  • Drives execution of Installed Sales, Special Order Sales (SOS), and Pro Sales
  • Manages all inventory, merchandising, sales and customer service activities in departments such as Appliances, Cabinets, Flooring, Millwork, Home Décor and Paint
  • Ensures a professional sales staff is in place at all times to drive and achieve business goals
  • Teaches and demonstrates effective use of RONA's selling and service model
  • Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers
  • Identifies gaps in execution and sales opportunities through report analysis, observing sales interactions, role plays, and other feedback channels to create specific plans of action to drive improved sales and margin performance.

Requirements:

  • Bachelor's degree in related field
  • 3 years of experience leading associates in a retail environment
  • 1 year of experience leading a performing sales team with direct reporting responsibility in retail, business to business, outside sales, or consumer service industry
  • Knowledge of product categories (e.g., flooring, cabinets, appliances)
  • Experience working in a fast-paced, cross-functional work environment
  • Strong working knowledge of Microsoft Office Suite


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