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Customer Service Representative

1 month ago

Québec, Quebec, Canada CAT inc Full time

At CAT inc, we are seeking a highly skilled Customer Service Representative to join our Global team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients across North America.

Key Responsibilities:

  • Respond to customer inquiries regarding pick-ups, deliveries, and general shipments
  • Proactively communicate potential service delays to our customers and stakeholders
  • Work with brokers and logistics companies to fill capacity when necessary
  • Prepare and update customer-specific reports via email or website
  • Collaborate with team managers and planners to provide high levels of customer satisfaction while pursuing operational efficiencies
  • Inform customers of other services provided by CAT inc and upsell when appropriate
  • Anticipate customer needs and facilitate resolution to issues

Requirements:

  • 1 year of customer service experience
  • Fluency in English and French
  • Secondary School diploma

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • On-site parking
  • Wellness program
  • RRSP Plan