Senior Operations Manager
4 days ago
About SERVPRO
We are a national leader in property disaster restoration, dedicated to providing exceptional service and expertise to our customers. At SERVPRO of Richland County, we take pride in our commitment to quality, customer satisfaction, and community involvement.
Job Title: Senior Operations Manager - Restoration Services
Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.
Job Description:
The Senior Operations Manager is responsible for overseeing all aspects of assigned restoration projects and production crews, with a focus on operational excellence, customer satisfaction, and revenue growth. This front-line management position leads the team to deliver exceptional results and drive business success.
Key Responsibilities:
- Manage customer experiences and overall customer satisfaction
- Negotiate customer approval of project scope and estimate
- Schedule crews and resources to provide services on active projects
- Coordinate and oversee the production of services with crews and subcontractors
- Document job files to support services provided
- Manage production expenses and equipment assets
- Foster a culture of safety and risk management within the team
Required Skills and Qualifications:
- Proven track record of leadership and operations management
- Excellent communication and negotiation skills
- Ability to analyze complex situations and make informed decisions
- Strong problem-solving and conflict resolution skills
- Capacity to work in a fast-paced environment with multiple priorities
Benefits:
- Competitive salary and bonus structure
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company matching contribution
- Paid time off and training opportunities
What We Offer:
At SERVPRO, we value our employees and offer a range of benefits to support their well-being and career development. As a Senior Operations Manager, you will have the opportunity to grow your skills and expertise, working closely with a talented team of professionals who share your passion for excellence and customer satisfaction.
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