Food Service Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada PHSA Full time

Job Summary

The Food Service Supervisor oversees food service operations for patients, residents, customers, and/or clients by supervising designated staff, coordinating work assignments, evaluating employee performance, facilitating training, and maintaining department standards and procedures. The role receives and processes diet orders in a progressive centralized diet office setting as required and utilizes a variety of computerized applications and performs other related administrative duties as required.

Key Responsibilities

  • Supervision and Leadership
    • Supervises Food Service Workers, Cook I, Dietary Clerks, and/or Lead Hand, Food Service Workers by coordinating work assignments, maintaining staff records, evaluating employee performance, maintaining department standards and procedures, determining related training and orientation requirements, and/or organizing and conducting staff meetings.
    • Reports significant concerns regarding employee performance to the Manager or designate.
  • Menu Planning and Inventory Management
    • Plans menus, develops recipes according to established standards, and estimates food inventory requirements.
    • Writes and checks patient and resident menus according to diet prescriptions.
  • Customer Service and Communication
    • Visits patient and/or resident units routinely regarding diet and food preferences and acceptance, to resolve concerns or issues and/or provide routine diet instruction as delegated by dietitians.
    • Engages with clients, customers, and various stakeholders to resolve concerns or issues, and to obtain feedback on service improvements.
  • Administrative and Financial Management
    • Coordinates various food services and billing, including assisted living, and outpatient clinic production, and/or catering or catering events.
    • Ensures food handling and preparation is conducted in accordance with established practices and procedures and legislated standards, food safety plan, Hazard Analysis and Critical Control Points (HACCP) guidelines, food texturing guidelines.
    • Monitors and estimates requirements for food and related supplies; makes recommendations regarding budget, such as updating and adjusting guest, staff, and/or cafeteria meal pricing according to market pricing and PHSA standardized pricing schedule.
  • Quality Improvement and Compliance
    • Participates in Quality Improvement by conducting audits and satisfaction surveys, completing appropriate reports, providing feedback, identifying and following up on action plan/risk factors, and making recommendations for improvements to the menu or managing of the department to the Manager or designate.
    • Communicates and interprets regulations and standards to staff to ensure compliance with Worksafe BC, including maintaining records of current Material Safety Data sheets and compliance with Workplace Hazardous Material Information System and all related training documentation.
  • Collaboration and Teamwork
    • Cooperates and collaborates with the Occupational Health & Safety Committee by performing regular workplace inspections, investigating injuries, and completing related documentation.
    • Participates in return to work, fire prevention, and disaster plans as required by the employer.
  • Additional Responsibilities
    • Performs a variety of food services administrative duties, including compiling statistics, creating spreadsheets, preparing documents and reports, maintaining records and files.
    • Maintains and updates records such as staff attendance records and food temperature.

Requirements

  • Graduation from a recognized two-year program in Food Service Supervision plus one year's recent, related experience or an equivalent combination of education, training, and experience.
  • Certificate in Food Safe Level 1.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to supervise.
  • Ability to organize work.
  • Ability to operate related equipment.

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