Medical Dispatch Operations Coordinator

1 week ago


Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

This is a challenging role that requires providing emergency medical call taking and dispatching services for the Eastern Ontario area. The successful candidate will be responsible for responding to medical emergencies, deploying emergency vehicles and paramedics, and ensuring efficient and effective service delivery.

About Us

The City of Ottawa is a dynamic organization that serves a diverse community. As a key member of our team, you will have the opportunity to make a meaningful impact in the lives of citizens.

Key Responsibilities
  • Respond to medical emergencies by receiving and assessing calls, providing pre-arrival instructions, and deploying emergency vehicles and paramedics.
  • Assign the most appropriate ambulance/resource to respond to emergency locations and provide critical information to crews.
Requirements
  • A degree in Emergency Communications, Public Safety, or a related field (or equivalent experience).
  • A minimum of 4 years of experience in customer service, preferably in a face-to-face or telephone setting.
Preferred Certifications
  • Emergency Medical Dispatcher (EMD) Certification.
  • Current Emergency Medical Responder (EMR) certification.
Competencies and Skills
  • An excellent understanding of medical dispatch and pre-arrival instruction in emergency situations.
  • Working knowledge of aircraft operations, medical terminology, and ambulance operations.
  • Ability to interpret plans and maps, as well as utilize corporate software used in the Ottawa Paramedic Service Communications.
Salary and Benefits

$70,000 - $90,000 per year, depending on experience.

We offer a comprehensive benefits package, including health, dental, and vision coverage, as well as a pension plan and paid time off.

Language Requirement

Designated Day 1 Ready – immediate requirement for language proficiency: French: oral; English: oral, reading, writing.

Additional Requirements

Candidates must complete a Police Services detachment Criminal Records and Judicial Matters Check to the City's satisfaction.

All employees are required to be vaccinated against COVID-19, including additional doses recommended by the Canadian Immunization Guide.



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