Front Desk Customer Service Representative
4 weeks ago
Welcome to Courtyard by Marriott Montréal Laval, where we offer an exciting work experience that will make your career thrive.
As a Front Desk Agent, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience. Your key responsibilities will include:
- Welcome and register guests upon arrival, handling their departures efficiently and professionally.
- Assign rooms according to rates and special requests.
- Stay informed about hotel events and local happenings.
- Understand and apply special rates and offers.
- Make, modify, or cancel reservations and note special requests.
You will also be required to:
- Inform guests of hotel policies.
- Verify and balance room availability to maximize hotel revenue.
- Record, correct, or adjust guest charges as needed.
- Follow cash handling procedures and manage all transactions accurately.
- Collaborate with team members to ensure all daily tasks are completed.
The ideal candidate will have:
- Experience in customer service with a strong attention to detail.
- Proficiency with various tools and systems; experience with FOSSE and GXP is an asset.
- Problem-solving skills.
- Able to work collaboratively, demonstrate participative leadership, and take initiative.
- Independent and capable of working with minimal supervision.
We offer a competitive salary of around $45,000 per year, depending on experience, as well as other benefits such as discounted rates at Marriott hotels worldwide and access to the URGO group's fast-growing company culture.
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