Warranty Claims Specialist
2 weeks ago
Job Summary
Mercedes-Benz Richmond is seeking a highly skilled Warranty Administrator to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our warranty program.
Key Responsibilities
- Assess and prioritize warranty claims, ensuring timely and accurate processing.
- Coordinate with the accounting department to maintain warranty control and rectify schedules.
- Ensure warranty return parts are properly tagged, shelved, and secured.
- Sort and ship warranty parts returns when necessary, and report payment discrepancies to the Service Manager.
- Inform staff of warranty procedure changes and maintain accurate files.
- Perform other duties as assigned by the manager.
Requirements
- Post-secondary diploma/degree in any discipline or equivalent experience.
- A minimum of 2 years' warranty experience.
- Basic knowledge of or the ability to understand the mechanics of a vehicle.
- Excellent interpersonal, presentation, and relationship-building skills.
- Strong organizational and prioritization skills with the ability to multitask.
- Strong attention to detail.
- Excellent written and oral communication skills.
- Desire to exceed customer expectations.
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