Field Operations Manager

4 weeks ago

Kitchener, Ontario, Canada Intellijoint Surgical Full time

The Role

As a key member of the Operations team at Intellijoint Surgical, the Field Operations Manager plays a crucial role in ensuring the effective, compliant, and accurate management of medical devices and inventory. This position reports directly to the Director of Operations and collaborates closely with Finance, Sales, Customer Support, and Quality Assurance & Regulatory Affairs teams.

Main Responsibilities

  • Develop and implement field operations standards, procedures, objectives, goals, and strategies.
  • Analyze field operations and confirm optimal use of resources, equipment, and standards.
  • Partner with Sales Representatives, Customers, and Hospitals to gather account insights and analyze strategies to drive efficient inventory levels and reduce the risk of expiry replacement.
  • Implement loaner utilization and optimization plans, maintain dashboards, and other reporting solutions to illustrate and monitor sales metrics, customer data, and satisfaction, and operational metrics.
  • Accountable for tracking and adhering to inventory budgets and seeking cost-saving opportunities in collaboration with Finance.

Requirements

  • 5+ years of experience in a similar position or progressive experience in positions that have developed skills and abilities transferable to the role.
  • Education applicable to the role, including Operations, Inventory, Sales, and related fields.
  • Experience with medical devices and understanding of the nuances of inventory in a regulated environment.
  • Experience in Sales is an asset, with a strong understanding of the sales process and customer account maintenance, support, and winning.
  • Strong analytical aptitude with the ability to analyze and interpret data.
  • Experience identifying and implementing process improvements focusing on equipment optimization, auditing, and compliance.
  • Strong communication and interpersonal skills with extreme attention to detail.
  • Effective organizational skills with the ability to prioritize and meet timelines.
  • Continuous improvement mentality, shares ideas, and embraces change.

Travel and Onsite Requirements

  • Travels to onsite locations in the US to conduct audits, in-person meetings, and review operational performance.
  • Travel approximately once a month to the US, with frequency decreasing through established connections and processes.

Physical Job Requirements

  • Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one surface to another at approximately the same level.
  • Sitting, standing, and/or walking for up to eight plus hours per day.
  • Has access to a vehicle and must have a valid driver's license and active vehicle insurance policy.

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