DMV Customer Service Representative

1 month ago


Charlottetown, Prince Edward Island, Canada Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled and service-oriented Customer Service Generalist to join our team at the Farmville Customer Service Center (CSC). As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling various customer transactions, and ensuring that our services are delivered with the highest level of quality and professionalism.

Key Responsibilities
  • Communicate policies, procedures, and regulations to customers
  • Issue IDs and process applications
  • Administer vision, driver, and in-car road tests
  • Process diverse vehicle registrations and titling, tax collection, and other DMV-related services
Requirements
  • Customer service experience working in a fast-paced environment
  • Experience using a personal computer or other automated systems
  • Excellent oral and written communication skills
  • Experience handling cash/credit card transactions
  • Flexibility to work M-F and Saturday
  • Strong organizational, time management, problem-solving, and multitasking skills
  • Must have attention to detail, accuracy, and complete assignments on time
  • Must be at least 21 years old and have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law
  • Driving record should have a point balance of less than 6 demerit points and no major convictions
  • Experience working in a team or group environment
  • Experience interpreting and explaining complex policies and procedures
  • Ability to lift 10 – 25 pounds
Additional Considerations

Please note that all applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

How to Apply

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process.



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