Service Delivery Specialist

3 weeks ago


Vaughan, Ontario, Canada Staffix Professional Staffing Full time

Job Description:



As a Service Coordinator at Staffix Professional Staffing, you will be responsible for delivering exceptional customer service to our clients. This is a fantastic opportunity to work with a leading IT Solution provider to law firms in the Greater Toronto Area.



Key Responsibilities:



  • Handle incoming calls, emails, and tickets to support our clients

  • Communicate directly with clients to provide status updates and necessary follow-up

  • Communicate and work directly with vendors to ensure client issues are resolved

  • Monitor incoming incidents reported at the Service Desk and route appropriately to respective teams

  • Basic 1st level troubleshooting and issue resolution

  • Clearly document issues and solutions

  • Assist the Service Desk to help meet all SLA requirements and exercise ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible to IT Service Desk operations and processes

  • Collaborate with team and Service Desk Manager to assess process improvement opportunities, assess tools, etc. to improve Support operations

  • Keep manager informed of issues that may impact the organization

  • Send out customer communication



Requirements:



  • Comfort with Windows desktop and Microsoft Office Suite

  • Ability to grasp new technology

  • Ability to follow standard operating procedures

  • Ability to multitask

  • Strong organizational skills

  • Experience working in a customer-facing (in-person or remotely) role

  • Exceptional customer service and communication skills (including C-level)

  • Ability to set and manage client expectations

  • The ability to work effectively in a fast-paced environment

  • Strong time management skills

  • Attention to detail and strong desire to learn



Compensation: Our client offers excellent compensation and benefits, including competitive salaries, commensurate with experience, family benefits plan, internal rewards, profit sharing, and a generous vacation plan.



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