Director, Case Management and Operations
2 weeks ago
WorkplaceNL is seeking a seasoned leader to oversee our Case Management department, ensuring injured workers receive the benefits they deserve while facilitating recovery and safe return to work.
Key Responsibilities- Department Leadership: Oversee the day-to-day operations of the department, driving efficiency and effectiveness.
- Team Development: Develop, attract, retain, motivate, and supervise a high-performing management team to achieve objectives.
- Stakeholder Engagement: Collaborate with key stakeholders, workers, and employers to implement proactive early and safe return to work initiatives, effective claims management, and workplace safety.
- Technology Advancements: Oversee the integration of technology to modernize service delivery, ensuring teams are equipped to succeed.
- Benchmarking and Outcomes: Establish evidence-based benchmarks and outcomes to drive team performance and impact change.
- Communication and Collaboration: Ensure timely action with relevant parties, responding to and impacting change.
- Continuous Improvement: Adopt a continuous improvement approach to assessing and evaluating programs and services, focusing on efficiency and removing non-value-added activities.
A successful candidate will possess a dynamic leadership style, focused on:
- Leading by Example: Demonstrating self-awareness, managing performance and health, developing oneself, and embodying WorkplaceNL's values.
- Engaging Others: Fostering development, contributing to a healthy organization, communicating effectively, and building strong teams.
- Achieving Results: Setting direction, strategically aligning decisions with WorkplaceNL's values and purpose, implementing decisions, and assessing and evaluating outcomes.
- Developing Coalitions: Building purpose-built partnerships and networks to create results.
- Transforming Systems: Thinking analytically and critically, questioning and challenging the status quo, encouraging innovation, orienting oneself to the future, and orchestrating change.
- Education: A university degree in a social science, healthcare, business, public administration, commerce, or a similar discipline, preferably at the master's level.
- Experience: Five or more years of experience in a leadership role, with management capacity to effectively work in a team environment.
- Leadership Abilities: Strong leadership abilities and exceptional interpersonal communication and planning abilities, including five years of management experience.
- Problem-Solving: Skilled problem solver with the ability to manage issues and work independently.
- Key Performance Indicators: Experience implementing key performance indicators and using evidence to inform change.
- Communication Skills: Strong communication skills and abilities, both oral and written.
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Director, Case Management
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