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Customer Service Representative

1 month ago

Guelph, Ontario, Canada Davidson Contract Services Full time
Job Description

We are seeking a skilled Customer Service Clerk to join our team at Davidson Contract Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring their needs are met.

Key Responsibilities:
  • Act as a spokesperson for our organization, providing clear and concise information to clients.
  • Answer written and oral inquiries, addressing client concerns and resolving issues in a timely and professional manner.
  • Explain the type and cost of services offered, ensuring clients understand our products and services.
  • Obtain and examine all relevant information to assess client feedback, enquiries, and complaints, providing meaningful information and services.
  • Conduct training sessions to enhance customer service skills and knowledge.
  • Provide customer service, ensuring a positive experience for our clients.
  • Plan and oversee Webinars to educate clients on our services and products.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a customer service role.
  • Proficiency in Salesforce, Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS PowerPoint, and Zoho CRM.
  • Excellent oral and written communication skills, with the ability to work in a fast-paced environment.
  • Ability to multitask, work under pressure, and maintain a high level of professionalism.
Work Environment:

Our office is located in a trucking firm, providing a unique and dynamic work environment. Public transportation is available, and free parking is offered.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.