Operations Director

3 weeks ago


Edmonton, Alberta, Canada TownePlace Suites Edmonton, AB Full time
Operations Manager Job Description

TownePlace Suites Edmonton, AB is seeking a skilled Operations Manager to lead the day-to-day operations of the hotel.

Key Responsibilities:
  • Hotel Operations: Plan and manage hotel functions to achieve customer satisfaction and quality service while meeting/exceeding financial goals.
  • Human Resources: Manage HR functions to attract, retain, and motivate employees.
  • Financial Planning: Develop and recommend the budget, marketing plans, and objectives to meet/exceed management expectations.
  • Compliance: Implement company programs, develop local procedures, and manage operations to ensure compliance with SOPs, safety regulations, and federal, state, and local laws.
  • Customer Service: Resolve customer complaints to maintain high levels of customer satisfaction and quality.
  • Emergency Procedures: Comply with emergency organizational procedures and train Departmental Ambassadors to ensure protection for hotel guests, staff, and company assets.
Qualifications and Requirements:
  • Education: High School diploma/Secondary qualification or equivalent.
  • Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Advanced knowledge of hospitality and business management fields, excellent communication, and problem-solving skills.
Benefits:
  • Team Driven Culture: Collaborative work environment.
  • Medical and Dental Benefits: Comprehensive health insurance.
  • Vacation and Holiday Pay: Time off for relaxation and rejuvenation.
  • Employee Assistance Program: Support for personal and professional growth.
  • Career Growth Opportunities: Professional development and advancement.
  • Employee Discounts: Reduced rates on hotel stays and services.
  • Life Insurance: Financial security for loved ones.
  • Parental Leave: Support for family responsibilities.
  • Referral Program: Incentives for employee referrals.


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