Senior Hospitality Team Lead

1 week ago


Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Summary

We are seeking a skilled Senior Hospitality Team Lead to oversee the daily operations of our hotel. This role is ideal for someone with strong leadership and communication skills, who can motivate and guide our team members to deliver exceptional customer service.

Key Responsibilities
  • Team Management: Supervise a team of 1-2 people, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Task Coordination: Assign and review work to meet business objectives, maintaining operation of computer systems and equipment.
  • Hiring and Training: Recruit, train, and develop staff in job duties, safety procedures, and company policies.
  • Customer Service: Maintain high standards of customer satisfaction by ensuring prompt resolutions to guest concerns.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: At least 7 months of experience in a supervisory role, with a focus on hospitality and customer service.
  • Skills: Strong communication, leadership, and problem-solving skills, with attention to detail and ability to work in a fast-paced environment.
Benefits
  • Compensation: $25-$35 per hour, depending on experience.
  • Work Schedule: 30-40 hours per week.
  • Language: English.


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