Superviseur de Restaurant – Westmount

2 weeks ago

Westmount, Quebec, Canada Mandy's Full time

About Us

Mandy's is a niche health and wellness restaurant company. Our mission is to revolutionize the salad experience in unique spaces We are a young and dynamic organization, committed to creating good vibes while seeking innovation and excellence.

We promote well-being, value social responsibility, and give back to our communities We treat our teams and guests like family, offering access to healthy, fresh, and delicious food We believe in spoiling our clients through their 5 senses; sound, sight, taste, smell, and the crowning touch with our personalized customer experience If you are an independent entrepreneur who values collaboration, a healthy lifestyle, and strives to have a positive impact on people and the environment, then Mandy's is the place for you

As we believe in eternal students of life, we encourage our team members to be well-rounded team players, ready to get their hands dirty and do whatever it takes to ensure the smooth operation of your restaurant Regardless of the position you start with us, you will have the opportunity to receive comprehensive training and be responsible for occupying different positions within our team.

Benefits

  • Employee discounts
  • Shared tips
  • Opportunity with a growing company

Responsibilities

  • Work with passion and integrity to create an excellent work environment in collaboration with the General Manager and the kitchen team
  • Assist the General Manager in achieving daily operational and sales objectives, including ensuring that aspects of the inventory management and food management process such as orders, food quality, waste management, safety and hygiene standards are respected.
  • Execute daily shift planning, organization, and implementation of operational routines and activities for the team (use the deployment tool to assign daily tasks during peak and off-peak hours).
  • Act as a model by respecting and applying Mandy's Salads' policies and procedures and being a guru of Mandy's products knowledge.
  • Assist the General Manager in ensuring that the team's work meets and/or exceeds the company's quality, service, and guest standards by supervising and providing guidance to team members on operational and procedural matters (e.g. Mandy's VIP experience, menu knowledge, product knowledge, etc.).
  • Assist the General Manager in developing team members by providing continuous feedback and following individual objectives.
  • Prepare and lead daily team rallies.
  • Plan and manage the team's daily break schedule.
  • Collaborate with the BOH team to monitor client order wait times, respond to client complaints, and take all necessary measures to turn dissatisfied clients into loyal clients.
  • Submit daily report requirements (e.g. shift notes, cash management process, etc.).
  • Assist the General Manager in the recruitment process for new team members (e.g. interviews, etc.).
  • Continuously review operations to identify opportunities for improvement.
  • Execute administrative tasks and other tasks requested by the General Manager.

Requirements

  • Completed post-secondary education or equivalent.
  • 1 year of experience in leadership/supervision in a restaurant, retail, or hospitality industry.
  • Experience in food preparation (cooking, recipe, and food preparation) (asset).
  • Possess a diploma in a culinary or hospitality field (asset).
  • Ability to quickly grasp facts, analytical mind, ease with numbers, attention to detail, and decision-making ability.
  • Team spirit, leadership skills, and good communication skills are required.
  • French required.
  • Trust, integrity, stress management, energy, autonomy, initiative, flexibility, and a focus on quality and organization are necessary.
  • Respect and apply the company's policies and programs and respond to compliance needs.
  • Comfortable in dynamic and constantly evolving environments.
  • Able to stand for long periods and/or work in a hot environment.
  • Able to work around others in close proximity.
  • Able to lift up to 25 pounds.
  • Informatique/technophile skills (e.g. GSuite).
  • MAPAQ certification and first aid training (asset).

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