Bilingual Customer Lifecycle Project Manager

4 days ago

Vaughan, Ontario, Canada Grainger Businesses Full time

Job Title: Bilingual Customer Lifecycle Project Manager

Job Summary:

We are seeking a highly skilled Bilingual Customer Lifecycle Project Manager to join our team at Grainger Businesses. As a key member of our sales team, you will be responsible for managing sales opportunities and compliance throughout the lifecycle of a contract. This role demands a strategic approach to structuring profitable deals and monitoring customer performance against program commitments.

Key Responsibilities:

  • Lead the contract deal formation process by engaging with sellers at the start of an opportunity for the organization.
  • Facilitate detailed deal analysis to determine operational and financial viability of solutions developed through the opportunity assessment phase.
  • Engage appropriate functional resources and coordinate all proposal development, market basket pricing, and contractual documentation required to support sales efforts.
  • Project manage each deal to ensure customer deadlines are met.
  • Conduct win/loss review of each opportunity for process improvements.
  • Maintain records of opportunities, success factors, loss factors, and historical barriers.
  • Provide insight and guidance in determining the financial and operational viability of an opportunity based on a deep understanding of enterprise business services, capabilities, processes, and industry-specific knowledge and experience.
  • Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit.
  • Train new sellers on the contract deal formation processes and compliance assessment, methodologies, procedures, and the measurements available to evaluate their performance.
  • Provide status reports that document management information and important learnings for aligned leadership teams.
  • Conduct knowledge transfer with the Customer Enablement Team after notification of winning bid.
  • Serve as a trusted advisor to sales team by providing alternative solutions to barriers that allow the seller to manage customer expectations.
  • Partner with multiple centers of excellence (Finance, Legal, Pricing, Sales).

Requirements:

  • College degree (B.A./B.S.), or 4 years of equivalent business experience.
  • Field(s) of Study: Sales, Marketing, Communications, Finance, Operations Management.
  • Must be fluently bilingual in both English and French, written and spoken.
  • Must have and demonstrate the following competencies:
    • Prior success in making quick accurate decisions with limited information.
    • Facilitation skills.
    • Prior success in negotiation.
    • Knowledge of industry, product categories, legal terms and conditions.
    • The ability to travel to interface with internal customer team.
    • Proficiency in Excel is required.
    • Strong working knowledge of PowerBI, Smartsheets is a plus.

Rewards and Benefits:

  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.

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