Food and Beverage Service Director

1 month ago


Kamloops, British Columbia, Canada Gateway Casinos & Entertainment Limited Full time

Job Summary

Gateway Casinos & Entertainment Limited is seeking a highly skilled Food and Beverage Service Manager to oversee the operations of our Atlas Steak + Fish restaurant. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and driving sales growth.

Key Responsibilities

  • Maintain expert knowledge of upcoming events, products, and promotions.
  • Ensure profitability of steakhouse operations by achieving financial and performance goals.
  • Supervise the shift operation, including all employee and guest related functions.
  • Motivate employees to provide excellence in service and ensure our guests experience exceeds their expectations.
  • Actively participate in the training and instruction of employees in proper food handling procedures, quality service standards, and all other department procedures.
  • Manage team efficiencies as it pertains to the operation's needs.
  • Responsible for opening and closing procedures, including cash-outs and daily sales reporting.
  • Maintain compliance with policies and procedures.
  • Responsible for cash management activities.
  • Enforce Serving It Right and company policies on guest's consumption of alcohol.

Requirements

  • Three years' supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
  • World Host/Super Host certificate or similar customer service programs.
  • WHMIS training preferred.
  • Wine knowledge or experience as a Wine Steward an asset.
  • Excellent communication skills – both speaking and written.
  • Working knowledge with computer skills in word processing, spreadsheets, email, internet navigation, and presentation software.
  • Experience with Point of Sale system.
  • Excellent problem-solving skills.
  • Goal driven and organized.
  • High level of customer service skills, ability to communicate with guests to ensure satisfaction.
  • Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

About Gateway Casinos & Entertainment Limited

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. With 31 gaming properties across British Columbia, Ontario, and Edmonton, Alberta, we employ approximately 8,648 people and offer a wide range of gaming options, restaurants, and entertainment venues.



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