Documentation Content Specialist

1 week ago


Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

Join a dynamic and forward-thinking organization where innovation meets tradition. At EQ Bank | Equitable Bank, we're redefining the banking experience for Canadians.

About Us

We're a company that's big on innovation and agility. With over 50 years of experience and a strong presence across Canada, we serve more than 670,000 people through our digital platform, EQ Bank. Our team is passionate about creating a new kind of banking experience that enriches people's lives.

The Role

We're seeking a Documentation Content Specialist to support our operations by analyzing, developing, and writing Standard Operational Procedures (SOPs) and user manuals. This role requires close collaboration with Managers to document SOPs for various functions within each team.

Key Responsibilities
  • Plan, develop, write, and edit SOPs and user manuals used by Business Units.
  • Work closely with Managers to document SOPs for functions handled within each team.
  • Update SOPs to reflect changes resulting from business process review, new product launch, legislative changes, etc.
  • Review SOPs for completeness, accuracy, formatting, and grammar in the electronic document management system to maintain company standards.
  • Maintain and version control of department policy manuals, ensuring they're accurate and up-to-date to meet regulatory requirements.
  • Liaise with Management and teams to maintain a strong understanding of existing products and procedures.
  • Update training materials to reflect any changes resulting from business process review, system upgrades, new product launch, legislative changes, etc.
  • Create communications to inform staff of updates to policies, procedures, technology, upcoming training events, and any new initiatives.
  • Maintain and control document control logs for document assignment and change controls.
What We Offer

We provide a comprehensive compensation package, including:

  • An estimated annual salary of $85,000 - $105,000 based on location and experience.
  • A competitive discretionary bonus program.
  • A market-leading RRSP match program.
  • Medical, dental, vision, life, and disability benefits.
  • An Employee Share Purchase Plan.
  • Maternity/Parental top-up while caring for your little one.
  • A generous vacation policy and personal days.
  • Virtual events to connect with colleagues.
  • An annual professional development allowance and a comprehensive Career Development program.

We're committed to providing a barrier-free recruitment process and work environment for all applicants. Please let us know if you require any accommodations during the application process or beyond.


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