Advanced Patient Care Specialist

3 weeks ago

Toronto, Ontario, Canada Edwards Lifesciences Full time

At Edwards Lifesciences, we exist at the intersection of groundbreaking medical innovation and improved patient care. For over 50 years, our Critical Care business has operated with a clear vision: creating a world where every patient who requires monitoring is monitored with smart technology.

We are now embarking on an exciting journey as we become an independent business from Edwards, a process expected to be completed by a major corporate milestone. As Critical Care transitions to this new chapter, we will continue to benefit from the expertise and experience of 4000+ dedicated global employees, a vibrant innovation engine with strong investment in our future pipeline, and robust sales growth and profitability.

As we build upon our category leadership, we will launch new solutions powered by Artificial Intelligence (A.I.) to clinicians, expand into new care settings, and drive meaningful outcomes for millions of patients worldwide.

We invite you to explore our career opportunities if you are a dynamic and passionate individual eager to contribute to an innovative, industry-leading advanced monitoring company. You will be part of a 'once-in-a-lifetime' journey to improve the quality of care and outcomes for millions of patients around the globe.

To learn more about our spin-off from Edwards Lifesciences, please consult our latest Investor Conference Presentation.

Job Description:

The Field Clinical Specialist develops clinical education materials in connection with clinical investigations, providing expertise and clinical insights on the device, procedure, and protocol throughout the life cycle of the investigation.

Main Responsibilities:
  • Responsible for certifying centers, physicians, and other related staff, as well as EW personnel, in accordance with EW Standard Operating Procedures (SOPs).
  • Interact with Key Opinion Leaders (KOL) and proctors.
  • Provide education on all aspects of the device, device handling, implantation, and troubleshooting techniques related to equipment, tools, and products required for device implants.
  • Develop and continuously improve training curriculum, training materials, and training tools based on clinical trial experience, EW guidelines, and SOP.
  • Conduct business intelligence activities.
  • Train physicians, hospital personnel, and hospital staff on technical matters related to products and procedures through one-on-one ad hoc training sessions and structured education programs.
  • Provide follow-up support to ensure continuity of education and technical support related to patient outcomes during commercial procedures.
  • Pursue growth strategies within focused accounts in partnership with Sales and Sales Management.
  • Validate software and hardware updates in the field as applicable.
  • Learns the product(s), physiology, anatomy, applications of the market, and Edwards Lifesciences.
  • Regularly reviews clinical support activities, changes in the market, assigned accounts, and competitive activity with the NSM and the appropriate Sales Specialist.
Requirements:
  • 3 years of experience.
  • Bachelor's Degree in a related field.
  • Training experience in a clinical or technical environment is preferred.

$120,000 - $160,000 per annum, depending on location and qualifications.

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