Branch Executive

2 weeks ago

Mississauga, Ontario, Canada goeasy Full time

We're on a mission to empower everyday Canadians with a path to a better tomorrow, today. At goeasy, a leading non-prime consumer lender in Canada, we're seeking a Gold Branch Manager to lead our team and drive sales. As a key member of our team, you'll be responsible for coaching and training your team, generating sales, managing overdue accounts, and maximizing portfolio growth through direct customer engagement.

About the Role:

  • Deliver exceptional customer experiences by welcoming and engaging customers in person, over the phone, and via email.
  • Empathize with customers' needs and match them with suitable financial products, ensuring a seamless customer journey.
  • Educate and empower customers to achieve their financial goals by building their credit, fostering a strong customer relationship.
  • Capitalize on financial cross-sales and add-on products, driving revenue growth.
  • Communicate the terms and conditions of financial products clearly and transparently, ensuring customer understanding.
  • Conduct thorough financial analysis and risk assessments to review and evaluate prospective loans.
  • Manage collections activities for all past-due accounts, maintaining a high level of customer satisfaction.
  • Secure required information to fulfill customer applications, demonstrating attention to detail and accuracy.

Requirements:

  • Proven experience in a leadership role, preferably in a sales environment, with a strong track record of success.
  • Excellent communication skills, with a focus on people and results, aimed at driving sales and customer satisfaction.
  • Able to operate with integrity in every sale, demonstrating a deep understanding of our customers' needs.
  • Able to pass background checks (criminal, employment, and credit).

Eligibility for Internal Applicants:

  • Experience: Minimum of 12-18 months as a Financial Service Representative in an EFS branch or EH Store, NSSC/LC Team Manager, or Supervisor.
  • Individual Growth Plan: Completed or in-progress.
  • Endorsement: From your Regional Manager.
  • HR Clearance: Required.

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