E-commerce Account Manager

1 week ago

Toronto, Ontario, Canada Moneris Full time
{"h2": "Your Moneris Career - The Opportunity

","p": "As a Sales Success Manager-Hybrid, you will be responsible for driving revenue growth, account retention, and client satisfaction for newly boarded e-commerce customers with Moneris. You will work closely with our sales teams to grow and retain accounts, and provide video selling and presenting new solutions to existing and new prospect merchants. This role is part of the Moneris National Sales Centre, inside sales channel, and will involve working with various teams, including marketing, product, and project.

","ul": [{"li": "Manage new e-commerce merchants within the first 30-60 days to drive customer retention, revenue growth, and satisfaction achievement targets"}, {"li": "Provide internal sales demos to customers as a website/restaurant SME (Subject Matter Expert)"}, {"li": "Upsell and cross-sell to enhance client's solution and drive value-added solutions"}, {"li": "Grow revenues and seek opportunities to find new merchants through referral selling and campaign call outs"}, {"li": "Provide excellent customer experience and manage customer attrition

Achieve CSAT (customer satisfaction score) targets"}, {"li": "Utilizing a consultative sales approach, consulting with clients to ensure they receive all applicable payment solutions for their business and uncover needs for our VAS solutions"}, {"li": "Develop business relationships with SME clients to ensure a strong, long-standing relationship and regular account reviews with key stakeholders"}, {"li": "Work with RBC and BMO Partner teams and clients to drive e-commerce distribution"}, {"li": "Provide thought leadership for merchants and our teams (e.g. sales, marketing, product, project)"}], "h2": "Your Moneris Career - What you bring

","ul": [{"li": "Bachelor's degree in Business, Commerce, Marketing, or a related field"}, {"li": "Equivalent work experience may be considered a substitution"}, {"li": "2+ years of experience in SaaS sales, success management, digital marketing, e-commerce, website development, or payments"}, {"li": "Knowledge of sales reporting, tracking, and consultative selling process"}], "h3": "Nice-to-have...

","ul": [{"li": "Industry knowledge to understand payments market and various business and pricing models"}], "h2": "Your Moneris Career - What you get

","ul": [{"li": "Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)"}, {"li": "RRSP matching & defined contribution pension plan"}, {"li": "Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program"}, {"li": "Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events, and a supportive workplace culture"}, {"li": "Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)"}]

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