Pension Consultant Specialist

1 week ago

Old Toronto, Canada OPTrust Full time
About the Role

The Pension Benefits Consultant is a client-facing role within our Member Experience and Pension Operations Division, providing pension education and guidance to our membership through written communication and handling phone inquiries. The successful candidate is client-service focused, working collaboratively across several lines of business to translate member needs into high-quality member experience.

Key Responsibilities
  • Communicate the benefits of the OPSEU Pension Plan and provide information to members and potential members mostly by telephone and in writing.
  • Become knowledgeable in all areas required to provide excellent service to members, including plan provisions, pension legislation, pension entitlements, and other benefits of the OPSEU Pension Plan, and annual pension statements.
  • Learn to process the full array of pension transactions, and manage a caseload within standard service levels, benchmarks, and timeframes.
Requirements

To be successful in this role, you will need:

  • Client service work experience, with effective client service orientation to meet established service levels and communicate with members with sensitivity and tact.
  • Effective communication skills to interact with members by phone.
  • Effective interpersonal skills to build relationships with members, employers, and other OPTrust team members, to explain OPTrust policies and procedures and to resolve issues.
  • Effective numeric skills to ensure accuracy in calculations of pension entitlements, payments, and deductions.
  • Proficient in the use of Microsoft Office as well as adaptability to learn all in-house systems.
  • Enrollment in the CEBS program or PPAC is an asset.
About Us

Serving a diverse membership like ours requires cultivating an environment that embraces inclusion, diversity, and equity in everything we do. We know a diversity of backgrounds, cultures, and perspectives are critical to creating long-term value.

What You'll Get

In this role, you can expect:

  • A salary range of $60,000 - $80,000 per year, depending on experience.
  • Flexible, hybrid work model being implemented to balance the benefits of working from home and the collaborative teamwork experience in the office.
  • Optional membership in our world-class defined benefit pension plan.
  • Comprehensive benefits package focused on your health and wellness, including dental, vision, and extended health benefits after six months of consecutive employment.

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