Restaurant Operations Manager

4 weeks ago


Vancouver, British Columbia, Canada Farmhouse Catering Company Limited Full time

Restaurant Operations Manager

At Farmhouse Catering Company Limited, we are seeking a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:

  • Analyze budget to boost and maintain the restaurant's profits
  • Monitor staff performance and provide coaching and feedback to improve overall performance
  • Supervise staff and ensure that all tasks are completed efficiently and effectively
  • Train staff on new procedures and policies to ensure that they are up-to-date with the latest information
  • Determine type of services to be offered and implement operational procedures to ensure that they are executed smoothly
  • Conduct performance reviews to identify areas for improvement and provide feedback to staff
  • Ensure that health and safety regulations are followed at all times
  • Participate in marketing plans and implementation to promote the restaurant and increase sales
  • Leading/instructing individuals to achieve team goals and objectives
  • Address customers' complaints or concerns in a professional and courteous manner
  • Provide customer service to ensure that customers have a positive experience
  • Plan, organize, direct, control and evaluate daily operations to ensure that they are running smoothly and efficiently

Requirements:

  • More than 20 people under supervision
  • Smart Serve certification
  • Point of sale system knowledge
  • Willingness to travel
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to multitask
  • Excellent oral communication and interpersonal skills
  • Flexibility and ability to adapt to changing situations
  • Reliability and dependability
  • Team player with ability to work collaboratively with others

Benefits:

  • Gratuities
  • Free parking available
  • On-site amenities
  • Team building opportunities


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